Montago Bradley
Chief Human Resources Officer
Strategic Human Resources executive with a track record of transforming workforce functions and driving operational excellence. Adept at optimizing HR infrastructure, building high-performance teams, and implementing scalable processes that align with business objectives. A champion of change, skilled in policy development, compliance, and employee relations, with expertise spanning multiple industries, including security, investigations, and corporate operations. Known for executing turnaround strategies, enhancing organizational culture, and delivering measurable business impact.
Experience
Jun 2022 – Dec 2024
Director of Human Resources
Led the People Operations function, driving strategic HR initiatives and optimizing workforce processes for a high-growth pet insurance company. Transformed HR into a proactive, strategic function supporting business objectives, talent acquisition, and workforce development.
Dec 2019 – Present
Director of Human Resources
Provided leadership and direction to the Human Resource team and oversaw daily business operations. Ensured achievement of superior business outcomes through effective HR interventions for facilitating team engagement, service improvement, favorable financial outcomes, talent development, and fostered a culture of high performance and innovation.
Jan 2011 – Dec 2020
Business Director / Human Resources Manager
Oversaw the strategic operations of the company. Crafted and executed strategies and policies to ensure the achievement of organizational goals. Recruited and selected the Managers and the Department Heads, monitored the budget and financial functions, and managed the entire gamut of HR functions.
Results
Boosted performance and morale by devising strategies and change interventions to ensure quality and achieve superior performance standards. Elevated team morale by 70% and client satisfaction by 78% within six months of implementation of improved processes.
Led the development of the organization’s long-term and short-term strategy, providing operational leadership, and overseeing HR functions, including recruitment & retention, employee onboarding, training, benefits administration, payroll, employee relations, and compliance.
Implemented Workday and UKG Ready, increasing payroll processing efficiency by 30%. Streamlined HR technology, reducing administrative bottlenecks, enhancing data accuracy, and ensuring compliance. Enabled real-time workforce insights, improving decision-making and scalability for future growth.
Provided a firm understanding to the company management and leadership concerning workers, administration, and solid legal footing. Digitized the company’s filing process improving production by over 80% and increasing retention by over 68% over one year.
Expertise
Human Resource Management
Leadership Development
Team Leadership & Development
M&A
Operations Management
Strategic Planning
Talent Management
Project Management
Succession Planning
Process Improvement
Training & Development
Performance Appraisal
Employee Relations
Change Management
Benefits Administration
Site Supervision
Organizational Development
HRIS